IC User Applications 4.06

IC User Applications by Interactive Intelligence, Inc. is a suite of desktop tools for the Customer Interaction Center (CIC) platform. It provides agents, supervisors, and business users with a unified interface to manage calls, email, chat, voicemail, faxes, and recordings. The suite streamlines daily communications, integrates with enterprise directories and Outlook, and supports both softphone and desk phone setups, all under centralized administrative control.

Key features:

• Unified communications: handle inbound and outbound calls, email, chat, and faxes from a single client (as licensed)
• Call control: answer, transfer, hold, conference, and record with presence-aware routing
• Presence and directories: view user status, search corporate directories, and initiate communications quickly
• Voicemail and recording playback: access voicemails and quality monitoring recordings with built-in players
• Fax management: send and receive faxes directly from the desktop
• Integration options: Outlook add-ins and CRM/enterprise integrations supported by the CIC platform
• Security and administration: authenticated access to CIC servers with centralized policies and permissions
• Deployment: Windows-based clients with MSI packaging and enterprise update support

Common components include Interaction Desktop/Interaction Client, Interaction Voicemail Player, Interaction Fax, and Interaction Screen Recorder Player, with additional modules available based on licensing and configuration.

IC User Applications is developed by Interactive Intelligence, Inc. and is used by 2 users of Software Informer. The most popular version of this product among our users is 4.0.